Privacy Policy

2. Information We Collect

We collect personal information in several ways:

2.1 Information You Provide Directly

When you interact with us, you may voluntarily provide:

• Contact Information: Name, email address, phone number, company/organization name, mailing address
• Inquiry Details: Messages, service requests, support tickets, and correspondence
• Business Information: Company name, job title, industry sector, facility type
• Contract Information: Billing details, service agreements, purchase orders

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns
• Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information from:

• Business partners and referral sources
• Government agencies (for security clearance verification)
• Publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing security imaging equipment sales, installation, and maintenance services
• Scheduling service appointments and dispatching technicians
• Processing orders and fulfilling contractual obligations
• Delivering training programs and certification courses

3.2 Communication

• Responding to your inquiries and support requests
• Sending service updates, maintenance notifications, and appointment reminders
• Providing information about products and services you may be interested in (with your consent)

3.3 Business Operations

• Improving our website, products, and services
• Conducting analytics to understand user behavior and preferences
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements

3.4 Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have given explicit consent for specific purposes
• Contractual Necessity: To fulfill our obligations under service agreements
• Legitimate Interests: For business operations that don't override your privacy rights
• Legal Compliance: To meet our legal and regulatory obligations

4. Disclosure of Information

We may share your personal information with:

4.1 Service Providers

Third parties who assist us in operating our business, including:

• Form processing services (Formspree)
• Customer service platforms
• IT and hosting providers
• Payment processors

4.2 Business Partners

Equipment manufacturers and distributors we partner with, including Liberty Defense, Linev Systems, CEIA, Hanwha Techwin, and Inaxsys, solely for purposes of fulfilling service agreements.

4.3 Legal Requirements

We may disclose information when required by law, including:

• Court orders or subpoenas
• Government agency requests (including CATSA and Transport Canada)
• To protect our rights, property, or safety
• To investigate potential violations of our terms of service

4.4 Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on privacy and security practices
• Physical security measures at our facilities

As a company providing security services to government agencies and critical infrastructure, we maintain rigorous security standards aligned with industry best practices.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active Client Records: Duration of the business relationship plus 7 years
• Inquiry Records: 2 years from last contact
• Website Analytics: 26 months
• Legal/Regulatory Records: As required by applicable law

When personal information is no longer required, we securely destroy or anonymize it in accordance with our data retention policies.

7. Your Rights Under PIPEDA/PIPA

Under Canadian privacy law, you have the following rights:

7.1 Right to Access

You may request access to the personal information we hold about you. We will respond to your request within 30 days.

7.2 Right to Correction

You may request that we correct any inaccurate or incomplete personal information.

7.3 Right to Withdraw Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

7.4 Right to Complain

If you believe we have not handled your personal information appropriately, you may file a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this policy. We may require verification of your identity before processing your request.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

8.1 Essential Cookies

Required for basic website functionality and cannot be disabled.

8.2 Analytics Cookies

Help us understand how visitors interact with our website, allowing us to improve our content and user experience.

8.3 Third-Party Cookies

Our website may include features from third-party services (such as our chat widget) that set their own cookies.

8.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website uses the following third-party services:

• Formspree: Contact form processing (Privacy Policy)
• SalesCloser AI: Chat functionality
• Google Maps: Location display on contact page

These services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

10. International Data Transfers

K'(Prime) Technologies operates in Canada and the United States. Your personal information may be transferred to, stored, and processed in countries outside your jurisdiction, including the United States.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Please be aware that personal information transferred to another country may be accessible to law enforcement and regulatory authorities in that jurisdiction.

11. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify you by email if you have an active business relationship with us (for significant changes)

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact our Privacy Officer:

We will respond to all privacy-related inquiries within 30 days of receipt.